Complaints Resolution

We recognize that, throughout the duration of the projects, members of the
public may have concerns that they feel have not been satisfactorily addressed.
A complaints process is in place to address these issues. If you wish to file a complaint, please contact us directly or complete this form.

More information on the Complaints Resolution Process is available by
contacting the Project Information Exchange:

Phone: (905) 885-0291

In person or by mail:  115 Toronto Road, Port Hope, ON  L1A 3S4

Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m. (After hours calls will be monitored)

E-mail: info@phai.ca

We strive to ensure that complaints are dealt with efficiently and without bias. Any complainant who contacts the PHAI – by phone, in writing or in person – will be contacted to discuss the complaint and determine what steps should be taken.

Click here for the Complaints Resolution Process Fact Sheet.

March 21, 2017