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Complaints Resolution

CNL recognizes that throughout the duration of the projects members of the public may have concerns that they feel have not been satisfactorily addressed. A process is in place to address these issues.

If you wish to file a complaint, please contact us directly or complete and submit this form.

More information on the Complaints Resolution Process is available by contacting the Port Hope office.

Phone: 905.885.0291

By mail: 25 Henderson Street, Port Hope, ON  L1A 0C6


We strive to ensure that complaints are dealt with efficiently and without bias. Any complainant who contacts CNL– by phone, in writing or in person – will be contacted to discuss the complaint and determine what steps should be taken.

Learn more about the Complaints Resolution Process.